Q1. Why do disabled holidays cost more than mainstream holidays?
No two disabilities are the same, so every trip needs to be carefully designed around the individual traveller’s requirements. This can include arranging adapted transfers, accessible accommodation, mobility equipment hire, airport assistance, or specialist carers and support staff. In some cases, mainstream budget airlines are unable to accommodate larger wheelchairs or mobility scooters, which may require alternative flights or additional logistics. The additional cost reflects the expertise, coordination, and specialist services needed to ensure disabled travellers can enjoy a safe, comfortable, and stress-free experience.
Q2. What’s the benefit of using an accessible travel specialist versus arranging my own holiday?
Using accessible travel specialists gives travellers confidence that their specific needs have been properly understood and planned for. A recognised specialist will have first-hand knowledge of accessibility standards in resorts, hotels, and transport services. The best companies undertake detailed accessibility audits and secure contracts for adapted rooms, meaning rooms are guaranteed at the point of booking. Specialists can also tailor every aspect of the trip, including airport assistance, adapted transfers, mobility equipment hire, and accessible excursions.
Q3. What support will I have if things go wrong whilst I’m away?
At Enable Holidays, we introduced a 24/7 emergency hotline, so customers know someone is available day or night if they need assistance. Accessible travel specialists should also have strong local knowledge and trusted relationships with in-resort medical providers, transport services, and accommodation partners, providing peace of mind knowing expert help is available quickly should anything go wrong.
Q4. How can I trust the accuracy of accessibility claims?
Customer reviews, industry reputation, and experience are all important, as is ensuring the company is financially protected through organisations such as ABTA and ATOL. At Enable Holidays, we carry out detailed accessibility audits checking everything from lift access and door widths to gradients, grab rails, and wheelchair turning circles, allowing us to accurately assess whether properties are genuinely suitable for a customer’s individual needs.
Q5. Can I travel with my mobility equipment?
In most cases, yes, but it depends on the type and size of the equipment and the airline’s individual policies. Certain items may have restrictions, particularly larger scooters or battery-powered equipment. The best advice is to travel with supporting medical documentation and ensure the airline is informed at least 48 hours before departure.